Delivery & Returns

DELIVERY
We know you would like your jewellery to arrive directly in your hands as soon as possible which is why we use Royal Mail's First Class 'signed for' service. This takes 2-3 days from dispatch, of which you will be notified.  

Our standard delivery charges are as follows:

£2.95 for UK

£5.00 for Europe

£7.00 for rest of world

Orders over £100 are free delivery within the United Kingdom. 

Due to the nature of some pieces delivery costs can vary from the standard charge so please do double check the delivery details for each piece as you order.

RETURNS
We hope that you are thrilled with your item but we know things happen and we sometimes just change our minds!  We are very happy for you to return or exchange your piece/s it within fourteen days of your order arriving with you. The item needs to be unworn, undamaged and in it's original packaging.  Please contact us for a returns number and address.    

On the occasion an item arrives faulty (although this hasn't happened yet!), please contact us as soon as you can.

For hygiene reasons, we are not able to accept exchanges at all on earrings unless they are faulty.

Made to order and bespoke pieces are also exempt from our refund policy.

TERMS & CONDITIONS OF DELIVERY AND RETURN DELIVERY
Alison Fern Jewellery does not accept any responsibility for postage costs for returns nor any items lost, stolen or damaged in transit.  We therefore recommend that you return items via an insured and reliable service like Royal Mail Special Delivery.  Postage costs on exchanges unless faulty may not be refunded but please contact me to discuss.

If your delivery is delayed please contact us and we will provide you with the tracking number to enable you to chase it up. We can't refund or replace lost items until Royal Mail classes the items as being lost, which is 20 days after the date of despatch.  

We can't refund or replace items that are tracked as being delivered but not in your possession. We therefore recommend that you get items delivered to your home address rather than work. 

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